At Theo Chefware, we are committed to delivering your orders in a safe, timely, and efficient manner. Our goal is to ensure a smooth shopping experience from the moment you place your order until it arrives at your doorstep.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation email with the details of your order once it has been successfully placed. Once your order is processed and ready for dispatch, we will notify you with tracking information (where applicable).
2. Delivery Method
We currently offer Cash on Delivery (COD) as our payment method. Your payment will be collected by our delivery partner at the time of delivery.
3. Shipping Fees
Shipping charges, if applicable, are calculated at checkout based on your location and order size. Some promotional offers may include free shipping.
4. Tracking Your Order
Once your order has been shipped, you will receive a notification with tracking details if tracking is available in your region. For any tracking assistance, feel free to contact us at [email protected].
5. Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address, lack of recipient availability, or refusal to accept the order, we may contact you to arrange redelivery. In some cases, additional delivery charges may apply.
6. Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery. Include your order number, a brief description of the issue, and clear photos of the packaging and product to [email protected] so we can resolve the issue promptly.
7. Contact Us
For any shipping-related questions or concerns, please email our customer care team at:
Email: [email protected]